Shipping policy

Last Updated: August 22, 2026

Thank you for shopping with Glowbrush. We aim to make ordering our makeup brushes and beauty tools simple and convenient for customers around the world.

This Shipping Policy explains our shipping costs, estimated delivery times, order processing, tracking, and other important delivery information.

1. Free Worldwide Shipping

Glowbrush provides free standard shipping worldwide on eligible orders placed through glowbrush.sbs.

There is no minimum order value required for our standard free shipping unless otherwise stated on the website or at checkout.

2. Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 days

The delivery timeframe is an estimate rather than a guaranteed delivery date.

Actual delivery times may vary depending on your location, carrier operations, customs clearance, local postal services, public holidays, severe weather, or other circumstances outside our reasonable control.

3. Order Processing

Orders are reviewed and prepared for shipment after successful payment confirmation.

Customers are responsible for ensuring that their shipping information is accurate and complete when placing an order.

Once an order has been transferred to the shipping carrier, we may not be able to change its destination.

If you notice an error in your shipping address, please contact support@glowbrush.sbs as soon as possible.

4. Order Tracking

Where tracking is available, tracking information will generally be provided after your order has shipped.

Please allow time for the carrier's tracking system to register and display the latest shipment information.

Tracking updates may occasionally be delayed even while the package continues moving through the carrier's network.

5. International Shipping

We ship internationally to destinations supported by our shipping and logistics partners.

International shipments may be subject to customs procedures and local import regulations.

Customers are responsible for providing accurate delivery information and complying with applicable local requirements.

6. Customs, Duties, and Taxes

Depending on the destination country or region, an international shipment may be subject to customs duties, import taxes, fees, or other government charges.

Unless explicitly stated otherwise at checkout, such charges are not included in our free shipping offer and may remain the customer's responsibility where permitted by applicable law.

Glowbrush does not control charges imposed independently by customs or other governmental authorities.

7. Delayed Shipments

Although most orders are expected to arrive within the estimated 7–10 day timeframe, delays can occasionally occur.

Potential causes include:

Customs processing;
Carrier disruptions;
Severe weather;
High-volume shopping periods;
Public holidays;
Incorrect or incomplete addresses; and
Other circumstances beyond our reasonable control.

If your order appears significantly delayed, contact us at support@glowbrush.sbs so our team can assist you.

8. Incorrect Shipping Addresses

Customers are responsible for reviewing their shipping information before completing checkout.

If an incorrect or incomplete address is provided, please contact us immediately. We will make reasonable efforts to update the information before shipment, but changes cannot be guaranteed once processing or shipping has begun.

Additional costs caused by an incorrect address may be the customer's responsibility where permitted by law.

9. Lost Packages

If tracking indicates that your package may have been lost in transit, please contact our customer support team.

We will review the available tracking information and, where appropriate, work with the shipping provider to investigate the shipment.

If the package is confirmed lost, we will determine an appropriate resolution in accordance with applicable law and our policies.

10. Damaged Packages

If your product arrives damaged, please contact us as soon as reasonably possible at support@glowbrush.sbs.

Include your order number and photographs of the product and packaging where appropriate. This information can help us review and resolve your claim efficiently.