Refund policy

Last Updated: August 22, 2026

At Glowbrush, customer satisfaction is important to us. We want you to feel confident when purchasing our makeup brushes and beauty tools. If you are not completely satisfied with your purchase, you may request a return within 30 days, subject to the terms outlined below.

1. 30-Day Return Policy

We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.

Eligible returns are free of charge. Customers will not be required to pay a return fee for an approved return made under this policy.

To begin a return, please contact us at:

Email: support@glowbrush.sbs

Please include your order number, the item you wish to return, and the reason for your return. Our customer support team will provide instructions regarding the return process.

Please do not send products back to us without first contacting our customer support team and receiving return instructions.

2. Return Eligibility

To qualify for a return, the product should generally:

Be returned within 30 days of delivery;
Be in the same condition in which it was received;
Include its original packaging and accessories, where applicable; and
Be accompanied by proof of purchase or an order number.

For hygiene and safety reasons, certain personal-use beauty products that have been opened, used, or contaminated may not be eligible for return unless they are defective, damaged, or otherwise covered by applicable consumer protection laws.

Please contact us if you are uncertain whether your product qualifies for a return.

3. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or different from the product you ordered, contact us as soon as reasonably possible at support@glowbrush.sbs.

Please provide your order number and, where appropriate, photographs showing the issue. We will review your request and work with you toward an appropriate resolution, which may include a replacement or refund.

There will be no additional return shipping charge for approved claims involving damaged, defective, or incorrect products.

4. Non-Returnable Items

Certain items may not be eligible for return, including:

Products returned after the 30-day return period;
Items damaged through misuse, neglect, or improper handling;
Products that have been materially altered after delivery;
Items that cannot safely be resold for hygiene reasons after use, except where defective or otherwise required by law; and
Gift cards, where applicable.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

5. Exchanges

If you would like a different product, please contact us at support@glowbrush.sbs.

Where an exchange is available, our support team will provide the appropriate instructions. Product availability cannot be guaranteed.

6. Refunds

Once your approved return has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method. The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

Original charges for services outside our standard free shipping offer, if any were specifically purchased, may not be refundable unless required by applicable law.

7. Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing or has been shipped, cancellation may no longer be possible. You may instead request a return after receiving the order in accordance with this policy.

8. Refund Delays

If you have received confirmation that a refund was issued but have not yet received the funds, please first check with your bank or payment provider.

Processing times are controlled partly by financial institutions and may vary.

If you still have concerns, contact us at support@glowbrush.sbs.

9. Consumer Rights

This Return & Refund Policy is intended to operate alongside applicable consumer protection laws. Nothing in this policy is intended to exclude, restrict, or modify rights that cannot legally be excluded or restricted.